Faq's
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Question:
What kind of coverage am I eligible for?
Answer:
We accept Medicare, Medical, HMO, as well as private pay.
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Question:
What sort of things should I bring with me?
Answer:
Clothing: Bring comfortable clothes that do not require dry cleaning and is weather appropriate. Sweatshirts, pants, and walking shoes are just a few examples - especially if you require physical therapy.
Alcohol: You will need a Doctor's order for any consumption of alcohol. It will be kept with a designated nurse who will be responsible for its keeping. Upon request, it will be brought out for you.
Miscellaneous: Although we do supply you with almost everything you need to live comfortably, you may want to personalize your room by bringing your own furniture, bedding, throw-pillows, and so on. It is entirely up to you.
Please keep in mind that all valuable items like money and jewelry must be left at home. If that is not an option, you may want to consider opening a trust account with our Business Office Manager. This will enable you or a loved to withdraw the desired amount when needed.
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Question:
What should I leave at home?
Answer:
If you have money and or valuables, please leave them at home. If you must bring it with you, it is very important that you inform your nurse so that it may be securely locked.
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Question:
What sort of activities can I look forward to?
Answer:
Routine social activities include coffee, news updates, exercise, and relaxation programs. Our residents can also expect to be entertained through an array of guest speakers / musicians. We throw birthday parties for all our residents, hold ice-cream socials, movie nights, etc. Activities and outings are always listed on the monthly calendar of events. Our Activity Director meets with each of our residents to discuss planned activities.
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Question:
Are there certain visitation hours?
Answer:
Yes. You are more than encouraged to invite visitors between the hours of 11:00 a.m. and 8:00 p.m. (Special exceptions may be possible by contacting our Social Worker).
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Question:
Can I receive mail?
Answer:
Yes. You may personally pick up your mail at the receptionists desk upon delivery or wait until it is brought to your room.
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Question:
Do you have a beauty shop?
Answer:
Yes. On the second floor, you will find a beauty shop. Visits may be arranged by calling the Beauty Wheel at 1.650.366.2742.
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Question:
How often are meals and snacks given?
Answer:
Meals are planned in advance - you will receive a cycle calendar listing breakfast, lunch, and dinner menus on a weekly basis. Snacks are provided three times a day in between meals. Food may be brought from home after checking with the Charge Nurse. All food must be kept in a proper container.
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Question:
What if something was lost or stolen?
Answer:
Everything you bring with you must be listed, labeled, and added to our inventory sheet. Should you find that something is missing, please inform our Social Worker so that we may take the steps necessary to rectify the situation.
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Question:
What if I have a complaint?
Answer:
Although our staff tries really hard to meet all our residents needs / requests, there is no such thing as a perfect world. If there is a problem or even the slightest of concern, please feel free to contact our Social Worker. We will try to tend to your inconvenience as soon as possible.
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